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COVID-19 Update

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Coronavirus updates and associated delays

Hope you’re keeping safe and well.

Firstly, we’d like to take this opportunity to thank everyone that is continuing to support our small family-run business through this period. While we keep things ticking along, it’s important to us to remain transparent and to keep you updated with things as best we can.

It has been an extremely busy time for us, which we’re so incredibly thankful for when so many are doing it tough. Due to the success of our TAKE15 sale and then a myriad of supplier issues outside of our control as a result of COVID-19 shutdowns and limited hands on deck, we are understandably running behind with our production schedule.

If you currently have an order in production with us

Jackie will have been in touch with an update (or if not, you’ll be hearing from her shortly). To ensure everything continues to move as smoothly as possible and both Ryder and Jackie are working around the clock so that further delays are kept to a minimum. Please know that we are doing the best we can and we thank you for bearing with us. As previously communicated, all orders will be shipped Express Post via Australia Post to ensure that orders arrive as quickly as possible.

Album turnaround for new orders

Please be aware that our current turnaround is around 8 weeks while we work our way through our current backlog. We thank you in advance for your patience and understanding.

We will keep you updated as best and as frequently as possible and sending all you all the health and good vibes.

Ryder + Jackie

An Important Message From Ryder + Jackie

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Turns out none of us were ready for 2020.
How can we support you?

Well 2020, you surely are a doozy! To be honest with you, it’s difficult to know quite where to begin. We’ll start by saying, to those who have lost someone close to them, those that are at high risk of exposure, those who have lost and continue to lose income and those that are experiencing anxiety or depression as a result of this global crisis, our thoughts are with you.

While it’s “business as usual” here (well, as *usual* as you can be at a time like this), we wanted to check in with you all. Our photography community is at the very core of why we started LONE PINE. As a small family-run business, your support means more than you know. We are thinking of you all in what is an extremely stressful, overwhelming and uncertain time… we’re absolutely feeling it too. But please know that through all of this, we are here for you. We exist for you. And we will continue to push through, because of you.

We are trying to come up with ways on how can we give you the support that you need, to ensure we all have a viable business at the end of this craziness… we’ve got a few ideas up our sleeve, but the best way to do this, is to just ask…

So, what can we do for you? What would you like to see from us? We truly believe that innovation and creativity is what will see us through these unchartered waters, so let's start a conversation.

Production Updates
From the bottom of our hearts, we would like to thank each and every one of you who embraced and ordered during our album sale last week.

If you currently have an album / print order in production with us, please know that we are working our tails off to get it out to you and your clients in a timely manner. We are working closely with our suppliers to stay updated, so we can keep you informed of any potential delays and we will be in contact with you directly should this impact your order/s. Additionally, we will continue to send all orders Express Post to minimise delays where shipping is concerned.

We’re all in this together and we’ve got you.

Ryder + Jackie