Terms & Conditions

Artwork Supply & Colour Correction

It is your responsibility to check images and layouts supplied to Lone Pine Fine Art Albums & Prints to ensure they’re of an acceptable quality, prior to submitting your order. Lone Pine Fine Art Albums & Prints will not accept responsibility for any issues due to poor image quality, alignment or layout. Please check all images and layouts thoroughly before submitting your order. Additionally, Lone Pine Fine Art Albums & Prints do not colour correct your images and expect that the images in the layouts delivered are print ready images.

Ordering

After submitting an order to Lone Pine Fine Art Albums & Prints, if changes need to be made there may be additional charges to amend the order. Once the order is placed, the order is non-refundable. You understand that you are responsible for the design and that Lone Pine Fine Art Albums & Prints is not liable for mistakes made with regards to the design.

Order Schedule

After payment has been received, your order will be put into production. Your order will be ready to ship to you within an average of 15-20 business days (excluding public holidays and company closures). Minor flaws or inconsistencies may cause an album to be rejected however we will maintain communication should this rare occasion occur.

Guarantee

Lone Pine Fine Art Albums & Prints will happily replace any product that is deemed to be defective in materials/workmanship, for a period of 2 years from the date of manufacture. This does not cover damage caused by normal wear and tear. This guarantee also does not cover mistakes made at the time of ordering such as incorrect client names or errors with original layouts supplied to us.

Personalisation

If you have opted to personalise your album cover, please supply the names/text typed exactly how you would like to see them spelt and written. It is important that you check these details/spelling thoroughly before submitting your order, as it will be debossed or foiled exactly how it is supplied to us. The accuracy of all spelling, punctuation and spacing is your responsibility.

Right to refuse supply

Lone Pine Fine Art Albums & Prints is a trade-only business and reserves the right to refuse to supply clients who are not professional photographers.

Cancellation and Refunds

We strongly advise that you place your order carefully. As our albums are made to order we cannot refund payment once work on the order has commenced. If for any reason the order is cancelled once it has commenced, any charges incurred will be at full cost to you.

Pricing

Pricing quoted on our order form is in Australian dollars (AUD) and includes GST and shipping for orders within Australia (for all other countries, shipping is additional). Lone Pine Fine Art Albums & Prints is not responsible for payment of any taxes or duties in your country. Prices are subject to change and Lone Pine Fine Art Albums & Prints reserves the right to alter the price of any product or service without notification.

Payment

Production will not commence on your order until payment has been received. Payment options available are PayPal and Bank Transfer.

Shipping

All packages are sent from our Brisbane premises via courier. Delivery can range from anywhere between 2-5 days (within Australia) depending on your location. Lone Pine Fine Art Albums & Prints is not responsible for delays due to shipping. Overseas shipping costs are dependent on the size and weight of your order.

Goods damaged in transit

Please check your package for visible damage before signing. If your goods have been damaged in transit, please retain the outer packaging, take a photo of the package and notify us as soon as possible to ensure the matter is resolved promptly.

Returns

Generally our products cannot be returned unless that product is deemed to be defective in materials/workmanship. Returns are at the discretion of Lone Pine Fine Art Albums & Prints and will only be accepted by prior arrangement with Lone Pine Fine Art Albums & Prints. Associated shipping costs to return the order to Lone Pine Fine Art Albums & Prints is the customer’s responsibility.

Warranties and Indemnity

You hereby make the following warranties and representations to Lone Pine Fine Art Albums & Prints in respect of any literary, design or other materials (the “Materials”) you deliver to Lone Pine Fine Art Albums & Prints:
(a) The Materials shall be your original work, or appropriately sub-licensed, by you, and will not constitute any infringement of any copyright, trade mark, design right, or other proprietary right or interest or any statutory right or other rights whatsoever of any third party;
(b) The Materials will not be abusive, defamatory, discriminatory, hateful, obscene, vulgar, threatening, or otherwise objectionable; and
(c) To the best of the your knowledge no part of any of the Material is defamatory and does not constitute breach of privacy, breach of censorship laws, or breach of any other law, by-law, regulation or any other statutory or common law, right, interest or entitlement and does not contain any matter constituting a breach of confidence.
Lone Pine Fine Art Albums & Prints reserves the right to decline to use, publish or reproduce any image supplied by you for any reason, including but not limited to insufficient evidence provided of ownership or licence, or that such image may result in a breach of clause (a) or (b) above.

Maintenance

You acknowledge that interruptions to the Lone Pine Fine Art Albums & Prints website may be necessary from time to time in order to maintain the currency and performance of the website. Lone Pine Fine Art Albums & Prints shall not be liable for any loss or damage incurred by you due to such interruptions.

Privacy

Protecting your privacy is of the utmost importance to Lone Pine Fine Art Albums & Prints. By using our website or placing an order with us, you agree to the collection, use and storage of your information in the manner described in this Privacy Statement.
Where Lone Pine Fine Art Albums & Prints has access to personal information in order to fulfill its obligations under this Agreement, it shall:
(a) ensure that such personal information is protected against loss and against unauthorised access, use, modification or disclosure and against other misuse;
(b) not use the personal information other than for the purposes of the Agreement, unless required or authorised by law;
(c) not disclose the personal information without your written agreement;
(d) ensure that only authorised personnel of Lone Pine Fine Art Albums & Prints have access to the personal information;
(e) make its employees, agents and subcontractors aware of the Lone Pine Fine Art Albums & Prints obligations under this clause.